- 23rd Year of service through the net
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Consumer Protection Council, Rourkela- Serving the consumers for over 37 yrs.
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Tinker with the Act & destroy the movement

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Gist of Cases Pursued

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in LPG Case


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LPG short-filling case

LPG case - NCDRC verdict

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Indane bottling 
 -IITK Report

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short-filling of LPG

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Indane short-filling 


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Committee for LPG short-filling

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Hurrah for the consumer? -A.Dharker

The last letter from the veteran

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Awarded Paintings-2
Awarded Paintings

LG Case

Plg Comn. Meet

Government Agencies are becoming social media savvy!

     It is indeed heartening to note that the Government agencies have become more social media active and are even picking up the citizens' voice.  In a recent incident, a journalist Mr. Saha, who was travelling by train no. 12312, Netaji Express (on 13th Jan. 2023), from Ghaziabad to Howrah, could get back a nominal Rs. 10/-, from the tea vendor, after he tweeted his grievance that the tea vendor had not returned Rs. 10/- after having taken Rs. 20/- from him, in spite of reminding him.  It is stated that while the incident took place near Prayagraj Station, he was refunded the money by a Manager of IRCTC and the dishonest vendor was also relieved of his duties, then and there.  One tweet to @IRCTCofficial could result in such a positive response, within a short duration is indeed great! 
      Kudos to the Indian Railway administration and the Government of India. 


For the benefit of readers, we have provided below the links for our monthly newsletter Advantage Consumer, which can be utilised Free of Cost.
Delivering waste paper in lieu of a new laptop, by
(An illustrative lesson for all online shoppers!!)
19th Jan. 2022

Sub: Cheating by the Seller of, while supplying Acer Make Laptop worth Rs.63.500/-, on 11/11/21.

This is to bring to your kind notice that we have purchased a ACER make laptop from Amazon, on 11/11/21.  The material was delivered after confirmation message from Amazon, on 16/11/2021.

But, after opening the packet we found a bundle of Haryana newspapers, instead of a laptop. Immediately, we contacted the Amazon local office as well as the delivery boy. They were not in a position to solve the problem.  Thereafter, we filed an FIR in the local police station about the mischief made by the Seller / Amazon company. We also contacted M/s Giriraj Enterprises, Jind, Haryana who had supplied the Laptop and Mr. Nitin Dhillon, Head of the Branch, but he was also not in a position to solve the problem. We suspect that the entire bunch of staff are involved in this mischief. This is the fate of online purchase of the products and inability to get justice. In this connection all relevant documents / papers connected to the above case are enclosed for your further processing of the case and get the natural justice to save us from mental agony.

The incident took place on 16th Nov 2021, and we thought the matter would be solved by Amazon. But when we got a reply on 19th Nov. 2021, that they cannot help in the matter, then we informed the Police, The Police came to our House on the same day to investigate the matter. They assured that they would try to solve the matter over discussion with Amazon. But when they were unable to do so, they lodged the complaint on 26th November, after taking the Amazon box received into their custody, at the Police Station.

Sir, we had purchased the laptop for our son in connection with his studies but we have been put to so much of hardship. I shall be highly obliged if you kindly look into the matter and help us in getting justice.

An expeditious action in the matter shall be highly appreciated.

Yours faithfully,
Binod Kumar Jena
Rourkela-769005 (Odisha)
                                                                                  27th Jan. 2022
Dear Mr. Jena,

                Sorry to note that you have suffered heavy loss due to the non-delivery of the laptop, after having paid Rs. 63,500/-.

                Since the online transactions have their own pitfalls, as experienced by you, sufficient evidence will have to be placed before all concerned, to prove our case.  Please check whether the following can be placed before the appropriate authorities / forum, to prove your case and to get appropriate relief:

1. Date and approximate time of delivery of the package (could be by the incoming call of the delivery boy/agent, when he must have asked you for the exact location of the Flat/House, or to seek the OTP to deliver the package).  (Since you have given the mobile number of the delivery agent, you can check and confirm the time of call received from him, on that day, you can retain the screenshot of that call.)

2. The package containing newspapers have been shared by you, but the time of taking the snap is not visible.  If that can be arranged, that will help.

3. After delivery of the package and ascertaining the contents, did you talk or chat with Amazon Customer Care?  If so, the transcript of the conversation / chat will help.  Hope, you have retained those details.

4. Was any written complaint lodged with Amazon?  If so, did they respond?  

5. Since the laptop was purchased through the Debit Card of a Bank, did you inform the Bank (some banks indemnify the Cardholder from such losses, occurring due to non-receipt or pilferage of material, when such material is purchased by payment made through their Card)?  

6. Though, the incident took place on the 16th Jan., why there was a delay in lodging the FIR, by nearly 10 days?

Based on answers to the above questions, it will be possible to decide further course of action.

With best wishes,
                                                                                9th Feb. 2022

We have received the amount Rs 63,500. from Amazon on 6th Feb 2022.  This is for your kind information and thanks for your help and cooperation.

Thanking you
Binod Jena
                                                                                10th Feb. 2022
Dear Mr. Jena,
                Congratulations.  Good, that Amazon could conclude that the dealer had cheated.  Better late than never.  You had also taken due care to record all the details in a systematic manner, providing a scope for legal remedy.  

With best wishes,

Consumers will be better protected - Narendra Modi

Software can only deliver, if the hardware is also good

A letter to the PM, Sri Narendra Modi

Supreme and fallible - Right to blunder?

Boot out the MNCs - How dare they do business in India!!

Arnab, et al!  There are many more vital things other than Sushma bashing 

"Jago Grahak Jago"

Let the consumer be doomed

Employees are entitled to benefit of two years weightage under the EPS

Don't Disturb - Justice is not Supreme

Supreme Court fails to uphold the law
Some suggestions to Chief Justice of India Is it that the Laws & Rules need to remain only on paper?
Unprincipled Amendments to Consumer Protection Act

A big question mark about the relevance of the judiciary in safeguarding the consumer
(Council's Curative Petition dismissed)

  In India, consumers have been at the receiving end since long.  One thought that things will change for the better after the Consumer Protection Act was enacted in 1986 and a structured approach was adopted to promote and safeguard the interests of the consumers.  But after 2004, things have gone from bad to worse.  Commencing from the castration of the Central Consumer Protection Council, the relevance of the consumer Act itself has been brought into question.  If the government is found wanting and none too serious to strengthen this voluntary initiative of the individuals to do their bit for a healthy society, which in any case is bound to benefit the industry, its competitiveness and the country as a whole, myopic approach only appear to rule the roost, as on date.

  Important amendments which were brought in 2003 to the Consumer Protection Act, with a clear objective of penalising Unfair Trade Practices and to compensate the consumer/litigant adequately have been frustrated by the indifferent approach of the National Commission as well as the Supreme Court.  That is why, giving the benefit of doubt to the bench which did not do justice to the issues placed before it by Consumer Protection Council, Rourkela, and to take the issues pursued by it to the logical end, Curative Petition was filed.  The GROUNDS categorically illustrate the denial of Natural Justice to the Petitioner Council and the failure of the Court in addressing the issues raised in the Appeal.  Rupa Ashok Hurra case specifically has laid Violation of Principles of Natural justice as the valid ground for considering a Curative Petition.  Question is whether a narrow view of non-issue of notice alone should be taken as the requisite ground for allowing the Appeal or blatant denial to consider the Grounds of Appeal by the concerned bench should be treated alike, in the larger interests of justice?  If this anomaly is not addressed, Curative Petitions will only be found useful when the media start highlighting an issue, like the LGBT case leading to the strength of the population deciding the outcome of the Curative Petition.  This does not augur well for a civilized democratic country.

  Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla, and designated Sr. Advocate of the Supreme Court had unequivocally advocated for allowing the Curative Petition of the Council, pointing out the gross miscarriage of justice and denial of natural justice.  But that has not appealed to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition, as per the Order made available on the internet today. 

  Something needs to be done to address and to save the people from this hyper-technical approach of the Supreme Court and to promote the consumer movement, which is after all in the best interests of the nation.  Will Shri Narendra Modi and his government do something to stem this rot?


How can the Supreme Court pass an irrelevant order?

'Consumer justice is your right'

Fleece the consumer and go scot-free

Finish the consumer movement?

Almost all the LPG bottling plants have been modernised

CPC, Rourkela celebrates its Silver Jubilee

Silver Jubilee of the Consumer Protection Act celebrated

Union Minister feels that self regulation has failed to control unethical advertisements

Dr. Kalam calls upon the nation to work towards elimination of spurious drugs

Consumer groups hold consultations to tackle spurious drugs

Consultations on FDI in Retail held

New legislation for curbing misleading advertisements opposed

13th SCPC Meeting held at Bhubaneswar

Workshop recommends amendments to CP Act

Seminar on Effective Grievance Redressal in Telecom Sector, held in Agartala

Consumer Courts can adjudicate telecom disputes

Complaint Page with new additions

RBI's notification on Credit Card

  A consumer organisation with a difference Instead of rendering advisory services alone, the Council since its inception, in 1985, has been taking up issues affecting them through the consumer courts and other means and feels proud to have provided relief to crores of people.  These include:

  • Remedial action against short filling of LPG in cooking gas refills; of the 184 LPG Bottling Plants, of the three Oil Marketing Companies (IOC, BP & HP), only 4 remain to be automated.  Even these will be modernised within the next financial year 2013-14).  The quantified loss of nearly Rs. 750 crores per year to the consumers across the country has been taken care by this upgradation.  Thanks to the Council's Original Petition initiatied in 2001, before the National Consumer Disputes Redressal Commission (NCDRC).
  • Won an important case against the Rourkela Development Authority and secured financial relief for a group of individuals, against violation of Plan & Specifications in the construction of the houses and delay in handing over the possession.
  • Obtained a separate District Forum for Rourkela, though it is not the district headquarters, which otherwise necessitated the entire Rourkela population to approach the Forum, situated at Sundergarh, a place 100 km away;
  • Re-routing of Dhanbad-Alleppey Express train through Chennai Central;
  • Campaigned against non transferring of excise duty concessions (to the consumers) extended by the union government to the industry;
  • Better upkeep of the railway coaches of Utkal Kalinga Express and other trains;
  • Reintroduction AC Chair Car in Ispat Express;
  • Refunding of booking advance by M/s APSL and M/s LML; and many more. 
  It will not be an exaggeration to add that its activities have added to the confidence of the Rourkela population, against unethical business practices.

  The fifth Voluntary Consumer Organisation in the country to have set up a Consumer Information Centre, with the support of Ministry of Consumer Affairs and Public Distribution, Govt. of India. Has earned a niche for creating consumer awareness and handling of individual as well as group/class grievances. It is bringing out an English monthly Advantage Consumer, to educate the consumers. It is represented in various Advisory bodies.

An Aware Consumer is an Asset to the Nation

  Through this site effort will be made to disseminate all relevant information and answers to many of the queries which are frequently asked. Knowledge is power and ignorance is the root cause of all exploitation. As a consumer, we hope you will find the site quite useful. Since ours is a voluntary organisation with meagre resources we have designed the site on our own and are sure there will be lot of scope to improve. As such we invite the public and the visitors to this site to communicate their valuable feedback, so that we may improve the contents of this site. 

  Lots & Lots of information in store for you to tap, in the Information Section.  Why wait to click on Information.

  If you are keen to support the Council, you may send in your donations through crossed Cheques/Demand Drafts, drawn in favour of "Consumer Protection Council, Rourkela". All donations to the Council are exempted under sec. 80G of the Income Tax Act. The Council is also registered under the FCRA (Foreign Contribution Regulation Act).


Read Advantage Consumer, monthly newsletter of Consumer Protection Council, Rourkela.

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