waste paper in lieu of a new laptop, by amazon.in
lesson for all online shoppers!!)
19th Jan. 2022
Sub: Cheating by the Seller of amazon.in, while supplying
Acer Make Laptop worth Rs.63.500/-, on 11/11/21.
This is to bring to your kind notice that we have purchased
a ACER make laptop from Amazon, on 11/11/21. The material was
delivered after confirmation message from Amazon, on 16/11/2021.
But, after opening the packet we found a bundle of Haryana
newspapers, instead of a laptop. Immediately, we contacted the Amazon
local office as well as the delivery boy. They were not in a position
to solve the problem. Thereafter, we filed an FIR in the local
police station about the mischief made by the Seller / Amazon company.
We also contacted M/s Giriraj Enterprises, Jind, Haryana who had
supplied the Laptop and Mr. Nitin Dhillon, Head of the Branch, but
he was also not in a position to solve the problem. We suspect that
the entire bunch of staff are involved in this mischief. This is the
fate of online purchase of the products and inability to get justice.
In this connection all relevant documents / papers connected to the above
case are enclosed for your further processing of the case and get the
natural justice to save us from mental agony.
The incident took place on 16th Nov 2021, and we thought
the matter would be solved by Amazon. But when we got a reply on
19th Nov. 2021, that they cannot help in the matter, then we informed
the Police, The Police came to our House on the same day to investigate
the matter. They assured that they would try to solve the matter over
discussion with Amazon. But when they were unable to do so, they lodged
the complaint on 26th November, after taking the Amazon box received
into their custody, at the Police Station.
Sir, we had purchased the laptop for our son in connection
with his studies but we have been put to so much of hardship. I shall
be highly obliged if you kindly look into the matter and help us in
An expeditious action in the matter shall be highly appreciated.
Binod Kumar Jena
27th Jan. 2022
Sorry to note that you have suffered heavy loss due to the non-delivery
of the laptop, after having paid Rs. 63,500/-.
Dear Mr. Jena,
Since the online transactions have their own pitfalls, as experienced
by you, sufficient evidence will have to be placed before all concerned,
to prove our case. Please check whether the following can be
placed before the appropriate authorities / forum, to prove your case
and to get appropriate relief:
1. Date and approximate time of delivery of the package
(could be by the incoming call of the delivery boy/agent, when he must
have asked you for the exact location of the Flat/House, or to seek
the OTP to deliver the package). (Since you have given the mobile
number of the delivery agent, you can check and confirm the time of
call received from him, on that day, you can retain the screenshot of
2. The package containing newspapers have been shared by
you, but the time of taking the snap is not visible. If that
can be arranged, that will help.
3. After delivery of the package and ascertaining the contents,
did you talk or chat with Amazon Customer Care? If so, the transcript
of the conversation / chat will help. Hope, you have retained
4. Was any written complaint lodged with Amazon?
If so, did they respond?
5. Since the laptop was purchased through the Debit Card
of a Bank, did you inform the Bank (some banks indemnify the Cardholder
from such losses, occurring due to non-receipt or pilferage of material,
when such material is purchased by payment made through their Card)?
6. Though, the incident took place on the 16th Jan., why
there was a delay in lodging the FIR, by nearly 10 days?
Based on answers to the above questions, it will be possible
to decide further course of action.
With best wishes,
9th Feb. 2022
We have received the amount Rs 63,500. from Amazon on 6th
Feb 2022. This is for your kind information and thanks for your
help and cooperation.
10th Feb. 2022
Dear Mr. Jena,
Congratulations. Good, that Amazon could conclude that the
dealer had cheated. Better late than never. You had also
taken due care to record all the details in a systematic manner, providing
a scope for legal remedy.
With best wishes,
will be better protected - Narendra Modi
Employees are entitled to benefit of two years weightage
under the EPS
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
Laws & Rules need to remain only on
to Consumer Protection Act
A big question
the relevance of the judiciary in safeguarding
In India, consumers have
been at the receiving end
since long. One thought that things
will change for the better after the
Consumer Protection Act was enacted in 1986 and
a structured approach was adopted to promote
and safeguard the interests of the consumers.
But after 2004, things have gone from bad
to worse. Commencing from the castration of
the Central Consumer Protection Council, the relevance
of the consumer Act itself has been brought
into question. If the government is found
wanting and none too serious to strengthen this voluntary
initiative of the individuals to do their bit for a healthy
society, which in any case is bound to benefit the industry,
its competitiveness and the country as a whole, myopic
approach only appear to rule the roost, as on date.
Important amendments which were
brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair
Trade Practices and to compensate
the consumer/litigant adequately have been
frustrated by the indifferent approach of the
National Commission as well as the Supreme Court.
That is why, giving the benefit of doubt to the
bench which did not do justice to the issues placed
before it by Consumer Protection Council, Rourkela,
and to take the issues pursued by it to the logical end,
Curative Petition was filed. The GROUNDS
illustrate the denial of Natural Justice
to the Petitioner Council and the
failure of the Court in addressing the issues
raised in the Appeal.
Rupa Ashok Hurra case
specifically has laid Violation of Principles of
Natural justice as the valid ground for considering
a Curative Petition. Question is whether
a narrow view of non-issue of notice alone should
be taken as the requisite ground for allowing the Appeal
or blatant denial to consider the Grounds of Appeal
by the concerned bench should be treated alike, in the
larger interests of justice? If this anomaly
is not addressed, Curative Petitions
will only be found useful when the media start
highlighting an issue, like the LGBT case leading to the
strength of the population deciding the outcome of the
Curative Petition. This does not augur
well for a civilized democratic country.
Learned ex-Justice of Gujarat &
Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme
Court had unequivocally advocated for
allowing the Curative Petition of the Council,
the gross miscarriage of justice and denial
of natural justice.
But that has not appealed to the Supreme
Court bench headed by the CJI, who have
Curative Petition, as per the Order
made available on the internet
Something needs to be done to address
and to save the people from this hyper-technical
approach of the Supreme Court and to promote
the consumer movement, which is after all
in the best interests of the nation.
Will Shri Narendra Modi and his government do something
to stem this rot?
How can the Supreme
Court pass an irrelevant order?
Fleece the consumer
and go scot-free
Finish the consumer
A consumer organisation
of rendering advisory services
alone, the Council since its inception, in
1985, has been taking up issues affecting
them through the consumer courts and other means
and feels proud to have provided relief to crores
of people. These include:
will not be an exaggeration to add
that its activities have added to the confidence
of the Rourkela population, against
unethical business practices.
- Remedial action against
short filling of LPG in cooking gas refills;
of the 184 LPG Bottling Plants, of the three
Oil Marketing Companies (IOC, BP & HP),
only 4 remain to be automated. Even these
will be modernised within the next financial year 2013-14).
The quantified loss of nearly Rs. 750
crores per year to the consumers across the
country has been taken care by this upgradation.
Thanks to the Council's Original Petition
initiatied in 2001, before the National Consumer
Disputes Redressal Commission (NCDRC).
- Won an important case against the
Rourkela Development Authority and secured financial
relief for a group of individuals, against
violation of Plan & Specifications
in the construction of the houses and delay
in handing over the possession.
- Obtained a separate District
Forum for Rourkela, though it is not
the district headquarters, which otherwise
necessitated the entire Rourkela population
to approach the Forum, situated at Sundergarh,
a place 100 km away;
- Re-routing of Dhanbad-Alleppey
Express train through Chennai
- Campaigned against non transferring
of excise duty concessions (to the consumers)
extended by the union government to the industry;
- Better upkeep of the railway
coaches of Utkal Kalinga Express
and other trains;
- Reintroduction AC Chair
Car in Ispat Express;
- Refunding of booking advance
by M/s APSL and M/s LML; and many
The fifth Voluntary Consumer
Organisation in the country to have set
up a Consumer Information Centre,
with the support of Ministry
of Consumer Affairs and Public Distribution,
Govt. of India. Has earned a niche for creating
and handling of individual
as well as group/class grievances.
It is bringing out an English monthly
to educate the consumers. It is represented
in various Advisory bodies.
An Aware Consumer is
to the Nation
Through this site effort will
be made to disseminate all relevant
information and answers to many of the
queries which are frequently asked. Knowledge
is power and ignorance is the root cause
of all exploitation. As a consumer, we hope
you will find the site quite useful. Since ours
is a voluntary organisation with meagre resources
we have designed the site on our own and are
sure there will be lot of scope to improve. As such we
invite the public and the visitors to this site to communicate
their valuable feedback, so that we may improve
the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information
Section. Why wait to click on
If you are keen to support the Council, you may send in
through crossed Cheques/Demand Drafts,
drawn in favour of "Consumer Protection
Council, Rourkela". All donations to
the Council are exempted under sec. 80G of the
Income Tax Act. The Council is also registered
under the FCRA (Foreign Contribution Regulation