- 20 Yrs. of service thro' the net
Welcome to the web site of 
Consumer Protection Council, Rourkela- Serving the consumers for 35 yrs.
management services about us information query feedback


Tinker with the Act & destroy the movement

District Forums can adjudicate telecom consumer disputes

Comments on CPA


Gist of Cases Pursued

Review Petition-SC

Supreme Court Order in LPG Case

Major Events

Major Office-bearers


Text of CPC's appeal in the Supreme Court in 
LPG short-filling case

LPG case - NCDRC verdict

LPG case - NCDRC's Review Order

Council's Review

Indane bottling 
 -IITK Report

Committee Report on 
short-filling of LPG

Complaint Petition - Indane short-filling 

Eliminate UTPs

Complaint Petition

Abdul Kalam's Message




RBI 's guidelines 
on Credit Card

CP Act

FAQs on Elec. 
Reforms in Orissa

22nd Annual Report

Committee for LPG short-filling

Your Page

Hurrah for the consumer? -A.Dharker

The last letter from the veteran

Message of Justice Wadhwa

Awarded Paintings-2
Awarded Paintings

LG Case

Plg Comn. Meet

Be Vocal for Local

    When I consider the call from our Prime Minister Modi, to be “Vocal for Local”, it dawns upon me that this call and persuasion really makes economic sense and financial well-being  of not only those engaged in making those articles locally or the country, but to the crores of Indian population, though it may appear to be a nationalistic appeal.  After all, every sensible individual should be looking for more value for his hard earned money.

    There are reasons for which an individual could be opting for a foreign made good.  One genuine reason could be that such items are not manufactured locally and are essential for one’s daily routine, whether at home or in professional work.  It could be a medical equipment or a high end digital camera.

    But purchasing an item just for its esteem value is something one needs to consider umpteen times before going in for such foreign made goods.  My personal experience in this regard had been quite revealing.  Though I never had a fascination for foreign made items, attracted by the glitter of the shop in an Airport and to while away some time before boarding the flight, I ventured into the shop and ended up purchasing a Casio wrist watch.  It worked well for 2-3 years.  All the nightmare started thereafter, in locating an authorised service centre and getting it attended.  Not only had that proved to be cumbersome, but also costly.  Still worse was the experience with a Citizen Eco wrist watch, which someone presented me.  No doubt, that was attractive, but that does not work forever.  In case of a problem with that piece, you do not get an authorised service centre in your vicinity.  And, finally when you are able to locate one, they demand a hefty charge and quite often than not, they do not have the required spares to service your item.    Yet another article used by me, a FitBit wrist band, for monitoring the pulse, BP, etc., a pioneer in that category, failed just after one year, and had to be thrown away.  I can keep adding many more items, but there is no need at present to illustrate the point that I am trying to make.

     In contrast, you consider the locally made Titan watches.  Watches are available within a fraction of the cost of the so called foreign mal and you can get them serviced in peanuts.   Invariably they give a good life, comparable with the best in the world.  Further, for any service, right from replacement of battery, Titan has nearly two dozen showrooms cum service centres, spread across my city, Chennai, in comparison to a handful of them authorised to service international brands, across the entire country.  

     As an engineer/technocrat/entrepreneur, will anyone go out of the way to spend more resources for setting up or establishing his factory/enterprise?  No one will.  I am yet to come across any management guru advising for such a profligate approach.  When that is the sensible way of doing, why any other way?   Invariably, the local products are made having the Indian conditions in mind and are tuned to the local population.  Even today, we the average Indian always try to take out the maximum out of a product and do appreciate and utilise the after sales service.  

     Whereas, most of the technical gadgets, which could be arriving from China, must have been designed and made for the USA.  Since labour is costly in the US, one will hardly find any reconditioning or repair shops over there.  Hence, it is no surprise, the Chinese goods, which had become the manufacturing hub of the world, hardly has any repairing or service facility across the country for plethora of their products, made for different international brands.

     I only remember the popular Hindi proverb “ghar ka murgi, dal barabar”, which means that even a chicken cooked at home appear to be equal to an item made out of pulses.  So, we tend to under-value the resources which are available at home and could be guilty of even overlooking them.  Otherwise, how anyone can justify the almost minimal support for the khadi cotton goods, which are by far the best suited for our tropical climate and are also economical to use.  

     To conclude, being “Vocal for Local” is the obvious choice.  Instead of learning it the hard way and wasting one’s hard earned money, it makes sense and will give peace of mind to go for the local items, which at times may not have the brand equity, due to several reasons.


*Mr. B.Vaidyanathan, is the Chief Mentor, Consumer Protection Council, Rourkela.

Consumers will be better protected - Narendra Modi

Software can only deliver, if the hardware is also good

A letter to the PM, Sri Narendra Modi

Supreme and fallible - Right to blunder?

Boot out the MNCsHow dare they do business in India!!

Arnab, et al!  There are many more vital things other than Sushma bashing "Jago Grahak Jago"

Let the consumer be doomed

Employees are entitled to benefit of two years weightage under the EPS

Don't Disturb - Justice is not Supreme

Supreme Court fails to uphold the law
Some suggestions to Chief Justice of India Is it that the Laws & Rules need to remain only on paper?
Unprincipled Amendments to Consumer Protection Act

A big question mark about the relevance of the judiciary in safeguarding the consumer
(Council's Curative Petition dismissed)

         In India, consumers have been at the receiving end since long.  One thought that things will change for the better after the Consumer Protection Act was enacted in 1986 and a structured approach was adopted to promote and safeguard the interests of the consumers.  But after 2004, things have gone from bad to worse.  Commencing from the castration of the Central Consumer Protection Council, the relevance of the consumer Act itself has been brought into question.  If the government is found wanting and none too serious to strengthen this voluntary initiative of the individuals to do their bit for a healthy society, which in any case is bound to benefit the industry, its competitiveness and the country as a whole, myopic approach only appear to rule the roost, as on date.

         Important amendments which were brought in 2003 to the Consumer Protection Act, with a clear objective of penalising Unfair Trade Practices and to compensate the consumer/litigant adequately have been frustrated by the indifferent approach of the National Commission as well as the Supreme Court.  That is why, giving the benefit of doubt to the bench which did not do justice to the issues placed before it by Consumer Protection Council, Rourkela, and to take the issues pursued by it to the logical end, Curative Petition was filed.  The GROUNDS categorically illustrate the denial of “Natural Justice” to the Petitioner Council and the failure of the Court in addressing the issues raised in the “Appeal”.  Rupa Ashok Hurra case specifically has laid “Violation of Principles of Natural justice” as the valid ground for considering a Curative Petition.  Question is whether a narrow view of non-issue of notice alone should be taken as the requisite ground for allowing the Appeal or blatant denial to consider the Grounds of Appeal by the concerned bench should be treated alike, in the larger interests of justice?  If this anomaly is not addressed, Curative Petitions will only be found useful when the media start highlighting an issue, like the LGBT case – leading to the strength of the population deciding the outcome of the Curative Petition.  This does not augur well for a civilized democratic country.

         Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla, and designated Sr. Advocate of the Supreme Court had unequivocally advocated for allowing the Curative Petition of the Council, pointing out the gross miscarriage of justice and denial of natural justice.  But that has not appealed to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition, as per the Order made available on the internet today. 

            Something needs to be done to address and to save the people from this hyper-technical approach of the Supreme Court and to promote the consumer movement, which is after all in the best interests of the nation.  Will Shri Narendra Modi and his government do something to stem this rot?


How can the Supreme Court pass an irrelevant order?

'Consumer justice is your right'

Fleece the consumer and go scot-free

 Finish the consumer movement?

Almost all the LPG bottling plants have been modernised

CPC, Rourkela celebrates its Silver Jubilee

Silver Jubilee of the Consumer Protection Act celebrated

Union Minister feels that self regulation has failed to control unethical advertisements

Dr. Kalam calls upon the nation to work towards elimination of spurious drugs

Consumer groups hold consultations to tackle spurious drugs

Consultations on FDI in Retail held

New legislation for curbing misleading advertisements opposed

13th SCPC Meeting held at Bhubaneswar

Workshop recommends amendments to CP Act

Seminar on Effective Grievance Redressal in Telecom Sector, held in Agartala

Consumer Courts can adjudicate telecom disputes

Complaint Page with new additions

RBI's notification on Credit Card

  A consumer organisation with a difference Instead of rendering advisory services alone, the Council since its inception, in 1985, has been taking up issues affecting them through the consumer courts and other means and feels proud to have provided relief to crores of people.  These include:

  • Remedial action against short filling of LPG in cooking gas refills; of the 184 LPG Bottling Plants, of the three Oil Marketing Companies (IOC, BP & HP), only 4 remain to be automated.  Even these will be modernised within the next financial year 2013-14).  The quantified loss of nearly Rs. 750 crores per year to the consumers across the country has been taken care by this upgradation.  Thanks to the Council's Original Petition initiatied in 2001, before the National Consumer Disputes Redressal Commission (NCDRC).
  • Won an important case against the Rourkela Development Authority and secured financial relief for a group of individuals, against violation of Plan & Specifications in the construction of the houses and delay in handing over the possession.
  • Obtained a separate District Forum for Rourkela, though it is not the district headquarters, which otherwise necessitated the entire Rourkela population to approach the Forum, situated at Sundergarh, a place 100 km away;
  • Re-routing of Dhanbad-Alleppey Express train through Chennai Central;
  • Campaigned against non transferring of excise duty concessions (to the consumers) extended by the union government to the industry;
  • Better upkeep of the railway coaches of Utkal Kalinga Express and other trains;
  • Reintroduction AC Chair Car in Ispat Express;
  • Refunding of booking advance by M/s APSL and M/s LML; and many more. 
   It will not be an exaggeration to add that its activities have added to the confidence of the Rourkela population, against unethical business practices.

     The fifth Voluntary Consumer Organisation in the country to have set up a Consumer Information Centre, with the support of Ministry of Consumer Affairs and Public Distribution, Govt. of India. Has earned a niche for creating consumer awareness and handling of individual as well as group/class grievances. It is bringing out an English monthly Advantage Consumer, to educate the consumers. It is represented in various Advisory bodies.

An Aware Consumer is an Asset to the Nation

     Through this site effort will be made to disseminate all relevant information and answers to many of the queries which are frequently asked. Knowledge is power and ignorance is the root cause of all exploitation. As a consumer, we hope you will find the site quite useful. Since ours is a voluntary organisation with meagre resources we have designed the site on our own and are sure there will be lot of scope to improve. As such we invite the public and the visitors to this site to communicate their valuable feedback, so that we may improve the contents of this site. 

     Lots & Lots of information in store for you to tap, in the Information Section.  Why wait to click on Information.

    If you are keen to support the Council, you may send in your donations through crossed Cheques/Demand Drafts, drawn in favour of "Consumer Protection Council, Rourkela". All donations to the Council are exempted under sec. 80G of the Income Tax Act. The Council is also registered under the FCRA (Foreign Contribution Regulation Act).


Read Advantage Consumer, monthly newsletter of Consumer Protection Council, Rourkela.

Consumer Protection Council, Rourkela
Chief Mentor: