VOLUME - XXXIV, ADVANTAGE - III,
MARCH 2022 MARCH ISSUE
VOLUME - XXXIV, ADVANTAGE - IV,
APRIL 2022 APRIL ISSUE
- XXXIV, ADVANTAGE - V, MAY 2022 MAY ISSUE
- XXXIV, ADVANTAGE - V, JUNE 2022 JUNE ISSUE
waste paper in lieu of a new laptop, by amazon.in
lesson for all online shoppers!!)
19th Jan. 2022
Sub: Cheating by the Seller of amazon.in, while supplying Acer Make
Laptop worth Rs.63.500/-, on 11/11/21.
This is to bring to your kind notice that we have purchased a ACER make
laptop from Amazon, on 11/11/21. The material was delivered after
confirmation message from Amazon, on 16/11/2021.
But, after opening the packet we found a bundle of Haryana newspapers,
instead of a laptop. Immediately, we contacted the Amazon local office as
well as the delivery boy. They were not in a position to solve the problem.
Thereafter, we filed an FIR in the local police station about the mischief
made by the Seller / Amazon company. We also contacted M/s Giriraj Enterprises,
Jind, Haryana who had supplied the Laptop and Mr. Nitin Dhillon, Head of
the Branch, but he was also not in a position to solve the problem. We suspect
that the entire bunch of staff are involved in this mischief. This is the
fate of online purchase of the products and inability to get justice. In
this connection all relevant documents / papers connected to the above case
are enclosed for your further processing of the case and get the natural
justice to save us from mental agony.
The incident took place on 16th Nov 2021, and we thought the matter
would be solved by Amazon. But when we got a reply on 19th Nov. 2021, that
they cannot help in the matter, then we informed the Police, The Police
came to our House on the same day to investigate the matter. They assured
that they would try to solve the matter over discussion with Amazon. But
when they were unable to do so, they lodged the complaint on 26th November,
after taking the Amazon box received into their custody, at the Police Station.
Sir, we had purchased the laptop for our son in connection with his
studies but we have been put to so much of hardship. I shall be highly
obliged if you kindly look into the matter and help us in getting justice.
An expeditious action in the matter shall be highly appreciated.
Binod Kumar Jena
27th Jan. 2022
Sorry to note that you have suffered heavy loss due to the non-delivery
of the laptop, after having paid Rs. 63,500/-.
Dear Mr. Jena,
Since the online transactions have their own pitfalls, as experienced by
you, sufficient evidence will have to be placed before all concerned, to
prove our case. Please check whether the following can be placed before
the appropriate authorities / forum, to prove your case and to get appropriate
1. Date and approximate time of delivery of the package (could be by
the incoming call of the delivery boy/agent, when he must have asked you
for the exact location of the Flat/House, or to seek the OTP to deliver the
package). (Since you have given the mobile number of the delivery
agent, you can check and confirm the time of call received from him, on
that day, you can retain the screenshot of that call.)
2. The package containing newspapers have been shared by you, but the
time of taking the snap is not visible. If that can be arranged,
that will help.
3. After delivery of the package and ascertaining the contents, did
you talk or chat with Amazon Customer Care? If so, the transcript
of the conversation / chat will help. Hope, you have retained those
4. Was any written complaint lodged with Amazon? If so, did they
5. Since the laptop was purchased through the Debit Card of a Bank,
did you inform the Bank (some banks indemnify the Cardholder from such
losses, occurring due to non-receipt or pilferage of material, when such
material is purchased by payment made through their Card)?
6. Though, the incident took place on the 16th Jan., why there was a
delay in lodging the FIR, by nearly 10 days?
Based on answers to the above questions, it will be possible to decide
further course of action.
With best wishes,
9th Feb. 2022
We have received the amount Rs 63,500. from Amazon on 6th Feb 2022.
This is for your kind information and thanks for your help and cooperation.
10th Feb. 2022
Dear Mr. Jena,
Congratulations. Good, that Amazon could conclude that the dealer
had cheated. Better late than never. You had also taken due care
to record all the details in a systematic manner, providing a scope for legal
With best wishes,
be better protected - Narendra Modi
Employees are entitled to benefit of two years weightage
under the EPS
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
that the Laws
& Rules need to remain only on paper?
Consumer Protection Act
A big question
the relevance of the judiciary in safeguarding
In India, consumers have
been at the receiving end
since long. One thought that things
will change for the better after the Consumer
Protection Act was enacted in 1986 and a structured
approach was adopted to promote and safeguard
the interests of the consumers.
But after 2004, things have gone from bad to worse.
Commencing from the castration of the Central
Consumer Protection Council, the relevance of the
consumer Act itself has been brought into question.
If the government is found wanting and none too
serious to strengthen this voluntary initiative of the
individuals to do their bit for a healthy society, which
in any case is bound to benefit the industry, its competitiveness
and the country as a whole, myopic approach only appear
to rule the roost, as on date.
Important amendments which were
brought in 2003 to the Consumer Protection
Act, with a clear objective of penalising Unfair
Trade Practices and to compensate the
consumer/litigant adequately have been frustrated
by the indifferent approach of the National
Commission as well as the Supreme Court. That
is why, giving the benefit of doubt to the bench which
did not do justice to the issues placed before it
by Consumer Protection Council, Rourkela, and to take the
issues pursued by it to the logical end, Curative Petition
was filed. The GROUNDS
illustrate the denial of Natural Justice
to the Petitioner Council and the failure
of the Court in addressing the issues raised
in the Appeal. Rupa
Ashok Hurra case specifically
has laid Violation of Principles of Natural justice
as the valid ground for considering a Curative
Petition. Question is whether a narrow view
of non-issue of notice alone should be taken as the
requisite ground for allowing the Appeal or blatant denial
to consider the Grounds of Appeal by the concerned bench
should be treated alike, in the larger interests of justice?
If this anomaly is not addressed, Curative
Petitions will only be found useful when the
media start highlighting an issue, like the LGBT case
leading to the strength of the population deciding the
outcome of the Curative Petition. This
does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat &
Rajasthan High Courts, Sri M.R.Calla,
and designated Sr. Advocate of the Supreme
Court had unequivocally advocated for allowing
the Curative Petition of the Council,
out the gross
miscarriage of justice and denial of natural
justice. But that has not
appealed to the Supreme Court bench headed by
the CJI, who have dismissed
Petition, as per the Order made available
on the internet today.
Something needs to be done to address and to
save the people from this hyper-technical
approach of the Supreme Court and to promote
the consumer movement, which is after all in
the best interests of the nation. Will
Shri Narendra Modi and his government do something
to stem this rot?
How can the
Supreme Court pass an irrelevant order?
is your right'
consumer and go scot-free
Finish the consumer
A consumer organisation
with a difference.
Instead of rendering advisory
services alone, the Council since its inception,
in 1985, has been taking up issues
affecting them through the consumer courts and
other means and feels proud to have provided relief
to crores of people. These include:
will not be an exaggeration to add that
its activities have added to the confidence
of the Rourkela population, against unethical
action against short filling
of LPG in cooking gas refills; of the 184
LPG Bottling Plants, of the three Oil Marketing
Companies (IOC, BP & HP), only 4 remain to
be automated. Even these will be modernised
within the next financial year 2013-14).
The quantified loss of nearly Rs. 750 crores per year
to the consumers across the country has been taken
care by this upgradation. Thanks to the Council's
Original Petition initiatied in 2001, before the
National Consumer Disputes Redressal Commission (NCDRC).
an important case against the Rourkela Development
Authority and secured financial relief for a
group of individuals, against violation of Plan
& Specifications in the construction
of the houses and delay in handing over the possession.
a separate District Forum
for Rourkela, though it is not the district headquarters,
which otherwise necessitated the
entire Rourkela population to approach the Forum,
situated at Sundergarh, a place 100 km away;
of Dhanbad-Alleppey Express
train through Chennai Central;
against non transferring of excise duty
concessions (to the consumers) extended by the
union government to the industry;
upkeep of the railway coaches
of Utkal Kalinga Express and other trains;
AC Chair Car in Ispat Express;
of booking advance by M/s
APSL and M/s LML; and many more.
The fifth Voluntary Consumer
Organisation in the country to have set
up a Consumer Information Centre,
with the support of Ministry of Consumer
Affairs and Public Distribution, Govt. of India.
Has earned a niche for creating consumer
awareness and handling of individual
as well as group/class grievances.
It is bringing out an English monthly
Advantage Consumer, to
educate the consumers. It is represented in various
An Aware Consumer is
an Asset to
Through this site effort will
be made to disseminate all relevant
information and answers to many of the queries
which are frequently asked. Knowledge is
power and ignorance is the root cause of all exploitation.
As a consumer, we hope you will find the site
quite useful. Since ours is a voluntary organisation
with meagre resources we have designed the site on
our own and are sure there will be lot of scope to
improve. As such we invite the public and the visitors
to this site to communicate their valuable feedback,
so that we may improve the contents of this site.Â
Lots & Lots of information in store
for you to tap, in the Information
Section.Â Why wait to click
If you are keen to support the Council, you may send in
through crossed Cheques/Demand Drafts,
drawn in favour of "Consumer Protection Council,
Rourkela". All donations to the Council
are exempted under sec. 80G of the Income Tax Act.
The Council is also registered under the FCRA (Foreign
Contribution Regulation Act).