- 21 Yrs. of service thro' the net
Welcome to the web site of 
Consumer Protection Council, Rourkela- Serving the consumers for 36 yrs.
management services about us information query feedback

Tinker with the Act & destroy the movement

District Forums can adjudicate telecom consumer disputes


Comments on CPA



Gist of Cases Pursued

Review Petition

Supreme Court Order
in LPG Case


Major Events

Major Office-bearers


Text of CPC's appeal in the Supreme Court in
LPG short-filling case

LPG case - NCDRC verdict

LPG case - NCDRC's Review Order

Council's Review

Indane bottling 
 -IITK Report

Committee Report on 
short-filling of LPG

Complaint Petition -
Indane short-filling 


Eliminate UTPs

Complaint Petition

Abdul Kalam's Message




RBI 's guidelines 
on Credit Card

CP Act

FAQs on Elec.
Reforms in Orissa

22nd Annual Report

Committee for LPG short-filling

Your Page

Hurrah for the consumer? -A.Dharker

The last letter from the veteran

Message of Justice Wadhwa

Awarded Paintings-2
Awarded Paintings

LG Case

Plg Comn. Meet

Take the Covid vaccine, safeguard yourself, and help prevent the spread of the Coronavirus.
- B.Vaidyanathan*

  Third Phase of Covid-19 vaccination is in progress, to cover all those who are above 18 years of age.  Getting vaccinated is quite easy and will help to fight the Covid effectively.  Government and Private Hospitals across the country are engaged in this vaccination drive.  While it is administered Free of Cost, in the Government Hospitals, Private Hospitals have been authorised to collect a fee.  Each individual will be administered two doses of the vaccine, 28 days apart (It has been advised, that those administered with Covishield vaccine, should take the 2nd dose, between 12-16 weeks after the first dose, as a delayed vaccination is found to be found to be more effective.)  Individuals do not have choice for the brand (Covishield or Covaxin).  The second phase vaccination started on the 1st Maftr covering arch, front line workers, including the health professionals.  In all, already nearly 110 crore (1.1 billion) doses of this vaccine have been administered.  The vaccine is quite safe and everyone, should volunteer to register themselves and help themselves and the country to fight the contagious Covid disease. WHO has also approved both the Indian covid vaccines (Covishield and Covaxin). I had the first dose of the vaccine administered on 1st March itself and the second dose on 10th April, as per the earlier guidelines of 6-8 weeks for Covishield.

Steps to Register or Book an Appointment of COVID19 Vaccine.
  •   First of all, interested citizens need to visit the official portal i.e.,
  •   Click the link for registration online.
  •   Enter a valid mobile number for registration.
  •   An OTP is sent to your registered mobile number.
  •   Enter OTP for further processing and click on the Verify button.
  •   You will now be directed to the vaccine registration page.
  •   There you need to choose a photo ID proof.
  •   Enter Name, Age, Gender, and upload the required ID proof/documents.
  •   After that, a question comes on the page that you have any combination, which can be answered by clicking Yes or No.
  •   After entering all the details, click on the Register button.
  •   After being successfully registered on the website, the account data will be shown on the screen.
  •   Click on Book for Appointment for vaccination.
  •   You can choose the vaccination Centre state-wise, district-wise, block-wise, or Postal pin-wise.
  •   Check the centre details, dates, and availability on the screen, and choose.
  •   After the registration process is complete, a message will be received on the registered mobile number.
  •   You can visit the Centre/Hospital, on that date and get vaccinated.
  •   After the first Dose registration, the second phase of the vaccine will be done automatically.

  Registration can also be done through the Arogya Setu Mobile App.  Please note that other than the authorised Centres, no one else can administer you the vaccine.  Further, the vaccine is not made available in the medical shops.

*Mr. B.Vaidyanathan, is the Chief Mentor, Consumer Protection Council, Rourkela.

Consumers will be better protected - Narendra Modi

Software can only deliver, if the hardware is also good

A letter to the PM, Sri Narendra Modi

Supreme and fallible - Right to blunder?

Boot out the MNCs - How dare they do business in India!!

Arnab, et al!  There are many more vital things other than Sushma bashing 

"Jago Grahak Jago"

Let the consumer be doomed

Employees are entitled to benefit of two years weightage under the EPS

Don't Disturb - Justice is not Supreme

Supreme Court fails to uphold the law
Some suggestions to Chief Justice of India Is it that the Laws & Rules need to remain only on paper?
Unprincipled Amendments to Consumer Protection Act

A big question mark about the relevance of the judiciary in safeguarding the consumer
(Council's Curative Petition dismissed)

  In India, consumers have been at the receiving end since long.  One thought that things will change for the better after the Consumer Protection Act was enacted in 1986 and a structured approach was adopted to promote and safeguard the interests of the consumers.  But after 2004, things have gone from bad to worse.  Commencing from the castration of the Central Consumer Protection Council, the relevance of the consumer Act itself has been brought into question.  If the government is found wanting and none too serious to strengthen this voluntary initiative of the individuals to do their bit for a healthy society, which in any case is bound to benefit the industry, its competitiveness and the country as a whole, myopic approach only appear to rule the roost, as on date.

  Important amendments which were brought in 2003 to the Consumer Protection Act, with a clear objective of penalising Unfair Trade Practices and to compensate the consumer/litigant adequately have been frustrated by the indifferent approach of the National Commission as well as the Supreme Court.  That is why, giving the benefit of doubt to the bench which did not do justice to the issues placed before it by Consumer Protection Council, Rourkela, and to take the issues pursued by it to the logical end, Curative Petition was filed.  The GROUNDS categorically illustrate the denial of Natural Justice to the Petitioner Council and the failure of the Court in addressing the issues raised in the Appeal.  Rupa Ashok Hurra case specifically has laid Violation of Principles of Natural justice as the valid ground for considering a Curative Petition.  Question is whether a narrow view of non-issue of notice alone should be taken as the requisite ground for allowing the Appeal or blatant denial to consider the Grounds of Appeal by the concerned bench should be treated alike, in the larger interests of justice?  If this anomaly is not addressed, Curative Petitions will only be found useful when the media start highlighting an issue, like the LGBT case leading to the strength of the population deciding the outcome of the Curative Petition.  This does not augur well for a civilized democratic country.

  Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla, and designated Sr. Advocate of the Supreme Court had unequivocally advocated for allowing the Curative Petition of the Council, pointing out the gross miscarriage of justice and denial of natural justice.  But that has not appealed to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition, as per the Order made available on the internet today. 

  Something needs to be done to address and to save the people from this hyper-technical approach of the Supreme Court and to promote the consumer movement, which is after all in the best interests of the nation.  Will Shri Narendra Modi and his government do something to stem this rot?


How can the Supreme Court pass an irrelevant order?

'Consumer justice is your right'

Fleece the consumer and go scot-free

Finish the consumer movement?

Almost all the LPG bottling plants have been modernised

CPC, Rourkela celebrates its Silver Jubilee

Silver Jubilee of the Consumer Protection Act celebrated

Union Minister feels that self regulation has failed to control unethical advertisements

Dr. Kalam calls upon the nation to work towards elimination of spurious drugs

Consumer groups hold consultations to tackle spurious drugs

Consultations on FDI in Retail held

New legislation for curbing misleading advertisements opposed

13th SCPC Meeting held at Bhubaneswar

Workshop recommends amendments to CP Act

Seminar on Effective Grievance Redressal in Telecom Sector, held in Agartala

Consumer Courts can adjudicate telecom disputes

Complaint Page with new additions

RBI's notification on Credit Card

  A consumer organisation with a difference Instead of rendering advisory services alone, the Council since its inception, in 1985, has been taking up issues affecting them through the consumer courts and other means and feels proud to have provided relief to crores of people.  These include:

  • Remedial action against short filling of LPG in cooking gas refills; of the 184 LPG Bottling Plants, of the three Oil Marketing Companies (IOC, BP & HP), only 4 remain to be automated.  Even these will be modernised within the next financial year 2013-14).  The quantified loss of nearly Rs. 750 crores per year to the consumers across the country has been taken care by this upgradation.  Thanks to the Council's Original Petition initiatied in 2001, before the National Consumer Disputes Redressal Commission (NCDRC).
  • Won an important case against the Rourkela Development Authority and secured financial relief for a group of individuals, against violation of Plan & Specifications in the construction of the houses and delay in handing over the possession.
  • Obtained a separate District Forum for Rourkela, though it is not the district headquarters, which otherwise necessitated the entire Rourkela population to approach the Forum, situated at Sundergarh, a place 100 km away;
  • Re-routing of Dhanbad-Alleppey Express train through Chennai Central;
  • Campaigned against non transferring of excise duty concessions (to the consumers) extended by the union government to the industry;
  • Better upkeep of the railway coaches of Utkal Kalinga Express and other trains;
  • Reintroduction AC Chair Car in Ispat Express;
  • Refunding of booking advance by M/s APSL and M/s LML; and many more. 
  It will not be an exaggeration to add that its activities have added to the confidence of the Rourkela population, against unethical business practices.

  The fifth Voluntary Consumer Organisation in the country to have set up a Consumer Information Centre, with the support of Ministry of Consumer Affairs and Public Distribution, Govt. of India. Has earned a niche for creating consumer awareness and handling of individual as well as group/class grievances. It is bringing out an English monthly Advantage Consumer, to educate the consumers. It is represented in various Advisory bodies.

An Aware Consumer is an Asset to the Nation

  Through this site effort will be made to disseminate all relevant information and answers to many of the queries which are frequently asked. Knowledge is power and ignorance is the root cause of all exploitation. As a consumer, we hope you will find the site quite useful. Since ours is a voluntary organisation with meagre resources we have designed the site on our own and are sure there will be lot of scope to improve. As such we invite the public and the visitors to this site to communicate their valuable feedback, so that we may improve the contents of this site. 

  Lots & Lots of information in store for you to tap, in the Information Section.  Why wait to click on Information.

  If you are keen to support the Council, you may send in your donations through crossed Cheques/Demand Drafts, drawn in favour of "Consumer Protection Council, Rourkela". All donations to the Council are exempted under sec. 80G of the Income Tax Act. The Council is also registered under the FCRA (Foreign Contribution Regulation Act).


Read Advantage Consumer, monthly newsletter of Consumer Protection Council, Rourkela.

Consumer Protection Council, Rourkela
Chief Mentor: