BRIEF HISTORY OF THE ORGANISATION

                In November 1984, subsequent to the assassination of Smt. Indira Gandhi, there were some minor incidents of violence at Rourkela, as was witnessed in other parts of the country. During that disturbance the local `Indane’ Dealer’s shop was partially damaged.  Under the pretext of getting his shop surveyed by the Insurance Agents and later for getting the shop repaired, the home delivery of `Indane’ Gas was suspended unilaterally by the dealer.  Since the service of the said dealer till that time was reasonably good, the customers believed that the dealer was genuinely in difficulty and initially co-operated with him and even went to the stock-yard of the dealer, which was situated at a distance of over 5 Kilometers and collected the refills.  But in due course of time the dealer almost made it a matter of right and the customers began to sense that they were being harassed.  But none of them knew what to do.  Some of the enlightened customers went to the extent of representing the matter to the concerned authorities but since they did not want to be identified, they wrote anonymous letters which naturally did not have any impact.  At that juncture Mr. B.Vaidyanathan came to know about the unending harassment and made a signature campaign from the consumers.  Around 300 signatures along with Name, Address and Consumer Numbers were collected during May 1985 and the matter was reported to all the concerned authorities. To the pleasant surprise of all the consumers the authorities swung into action and restored home delivery and also a semblance of order.  Encouraged by the systematic joint action, several residents of the Rourkela Steel Township joined hands and formed the Consumer Protection Council, Rourkela, on 8th September 1985, to safeguard the consumer interests. 

Objectives