Consumer Protection Council, Rourkela -Serving the consumers for 31 yrs.
(Council's Curative Petition dismissed)
In India, consumers have been at the receiving end since long. One thought that things will change for the better after the Consumer Protection Act was enacted in 1986 and a structured approach was adopted to promote and safeguard the interests of the consumers. But after 2004, things have gone from bad to worse. Commencing from the castration of the Central Consumer Protection Council, the relevance of the consumer Act itself has been brought into question. If the government is found wanting and none too serious to strengthen this voluntary initiative of the individuals to do their bit for a healthy society, which in any case is bound to benefit the industry, its competitiveness and the country as a whole, myopic approach only appear to rule the roost, as on date.
Important amendments which were brought in 2003 to the Consumer Protection Act, with a clear objective of penalising Unfair Trade Practices and to compensate the consumer/litigant adequately have been frustrated by the indifferent approach of the National Commission as well as the Supreme Court. That is why, giving the benefit of doubt to the bench which did not do justice to the issues placed before it by Consumer Protection Council, Rourkela, and to take the issues pursued by it to the logical end, Curative Petition was filed. The GROUNDS categorically illustrate the denial of “Natural Justice” to the Petitioner Council and the failure of the Court in addressing the issues raised in the “Appeal”. Rupa Ashok Hurra case specifically has laid “Violation of Principles of Natural justice” as the valid ground for considering a Curative Petition. Question is whether a narrow view of non-issue of notice alone should be taken as the requisite ground for allowing the Appeal or blatant denial to consider the Grounds of Appeal by the concerned bench should be treated alike, in the larger interests of justice? If this anomaly is not addressed, Curative Petitions will only be found useful when the media start highlighting an issue, like the LGBT case – leading to the strength of the population deciding the outcome of the Curative Petition. This does not augur well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High Courts, Sri M.R.Calla, and designated Sr. Advocate of the Supreme Court had unequivocally advocated for allowing the Curative Petition of the Council, pointing out the gross miscarriage of justice and denial of natural justice. But that has not appealed to the Supreme Court bench headed by the CJI, who have dismissed the Curative Petition, as per the Order made available on the internet today.
Something needs to be done to address and to save the people from this hyper-technical approach of the Supreme Court and to promote the consumer movement, which is after all in the best interests of the nation. Will Shri Narendra Modi and his government do something to stem this rot?
Finish the consumer
A consumer organisation with a difference. Instead of rendering advisory services alone, the Council since its inception, in 1985, has been taking up issues affecting them through the consumer courts and other means and feels proud to have provided relief to crores of people. These include:
The fifth Voluntary Consumer Organisation in the country to have set up a Consumer Information Centre, with the support of Ministry of Consumer Affairs and Public Distribution, Govt. of India. Has earned a niche for creating consumer awareness and handling of individual as well as group/class grievances. It is bringing out an English monthly Advantage Consumer, to educate the consumers. It is represented in various Advisory bodies.
An Aware Consumer is an Asset to the Nation
Through this site effort will be made to disseminate all relevant information and answers to many of the queries which are frequently asked. Knowledge is power and ignorance is the root cause of all exploitation. As a consumer, we hope you will find the site quite useful. Since ours is a voluntary organisation with meagre resources we have designed the site on our own and are sure there will be lot of scope to improve. As such we invite the public and the visitors to this site to communicate their valuable feedback, so that we may improve the contents of this site.
Lots & Lots of information in store for you to tap, in the Information Section. Why wait to click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn
in favour of "Consumer Protection Council, Rourkela". All donations
to the Council are exempted under sec. 80G of the Income Tax
Act. The Council is also registered under the FCRA (Foreign Contribution
Read Advantage Consumer, monthly newsletter of Consumer Protection Council, Rourkela.
Chief Mentor: email@example.com