Let the consumer
Employees are entitled to benefit
of two years weightage under the Employees Pension Scheme
- Justice is not Supreme
Supreme Court fails
to uphold the law
Some suggestions to Chief Justice of India - Is it
that the Laws & Rules need to remain only on paper?
Amendments to Consumer Protection Act
A big question
mark about the relevance of the judiciary in safeguarding
Curative Petition dismissed)
In India, consumers have been at the receiving end
since long. One thought that things will change for
the better after the Consumer Protection Act was enacted in 1986
and a structured approach was adopted to promote and safeguard
the interests of the consumers. But after 2004, things have
gone from bad to worse. Commencing from the castration of
the Central Consumer Protection Council, the relevance of the consumer
Act itself has been brought into question. If the government
is found wanting and none too serious to strengthen this voluntary
initiative of the individuals to do their bit for a healthy society,
which in any case is bound to benefit the industry, its competitiveness
and the country as a whole, myopic approach only appear to rule the
roost, as on date.
Important amendments which were brought in 2003 to the Consumer
Protection Act, with a clear objective of penalising Unfair
Trade Practices and to compensate the consumer/litigant adequately
have been frustrated by the indifferent approach of the National
Commission as well as the Supreme Court. That is why, giving
the benefit of doubt to the bench which did not do justice to the
issues placed before it by Consumer Protection Council, Rourkela, and
to take the issues pursued by it to the logical end, Curative Petition
was filed. The GROUNDS
categorically illustrate the denial of “Natural Justice”
to the Petitioner Council and the failure of the Court in addressing
the issues raised in the “Appeal”. Rupa Ashok Hurra
case specifically has laid “Violation of Principles of Natural
justice” as the valid ground for considering a Curative Petition.
Question is whether a narrow view of non-issue of notice alone should
be taken as the requisite ground for allowing the Appeal or blatant
denial to consider the Grounds of Appeal by the concerned bench should
be treated alike, in the larger interests of justice? If this
anomaly is not addressed, Curative Petitions will
only be found useful when the media start highlighting an issue, like
the LGBT case – leading to the strength of the population deciding
the outcome of the Curative Petition. This does not augur
well for a civilized democratic country.
Learned ex-Justice of Gujarat & Rajasthan High Courts,
Sri M.R.Calla, and designated Sr. Advocate of the Supreme
Court had unequivocally advocated for allowing the Curative
Petition of the Council, pointing
out the gross miscarriage of justice and denial of natural
justice. But that has not appealed to the Supreme
Court bench headed by the CJI, who have dismissed
the Curative Petition, as per the Order made available
on the internet today.
Something needs to be done to address and to save the people
from this hyper-technical approach of the Supreme Court and
to promote the consumer movement, which is after all in the best
interests of the nation. Will Shri Narendra Modi and his
government do something to stem this rot?
How can the Supreme
Court pass an irrelevant order?
is your right'
Fleece the consumer
and go scot-free
Finish the consumer movement?
A consumer organisation
with a difference. Instead of rendering
advisory services alone, the Council since its inception, in
1985, has been taking up issues affecting them through the consumer
courts and other means and feels proud to have provided relief to
crores of people. These include:
It will not be an
exaggeration to add that its activities have added to the confidence
of the Rourkela population, against unethical business practices.
- Remedial action against short filling of LPG in cooking
gas refills; of the 184 LPG Bottling Plants, of the three
Oil Marketing Companies (IOC, BP & HP), only 4 remain to
be automated. Even these will be modernised within the
next financial year 2013-14). The quantified loss of nearly
Rs. 750 crores per year to the consumers across the country has
been taken care by this upgradation. Thanks to the Council's
Original Petition initiatied in 2001, before the National Consumer
Disputes Redressal Commission (NCDRC).
- Won an important case against the Rourkela Development
Authority and secured financial relief for a group of individuals,
against violation of Plan & Specifications in the construction
of the houses and delay in handing over the possession.
- Obtained a separate District Forum for Rourkela, though
it is not the district headquarters, which otherwise necessitated
the entire Rourkela population to approach the Forum, situated
at Sundergarh, a place 100 km away;
- Re-routing of Dhanbad-Alleppey Express train through
- Campaigned against non transferring of excise duty
concessions (to the consumers) extended by the union government
to the industry;
- Better upkeep of the railway coaches of Utkal Kalinga
Express and other trains;
- Reintroduction AC Chair Car in Ispat Express;
- Refunding of booking advance by M/s APSL and M/s LML;
and many more.
The fifth Voluntary Consumer Organisation in the country to
have set up a Consumer Information Centre,
with the support of Ministry of Consumer Affairs and Public Distribution,
Govt. of India. Has earned a niche for creating consumer awareness
and handling of individual as well as group/class
grievances. It is bringing out an English monthly Advantage
Consumer, to educate the consumers. It is represented
in various Advisory bodies.
An Aware Consumer is
an Asset to the Nation
Through this site effort will be made to disseminate all relevant
information and answers to many of the queries which are frequently
asked. Knowledge is power and ignorance is the root cause of
all exploitation. As a consumer, we hope you will find the site
quite useful. Since ours is a voluntary organisation with meagre
resources we have designed the site on our own and are sure there
will be lot of scope to improve. As such we invite the public and the
visitors to this site to communicate their valuable feedback, so
that we may improve the contents of this site.
Lots & Lots of information in store
for you to tap, in the Information Section. Why wait
to click on Information.
If you are keen to support the Council, you may send in
your donations through crossed Cheques/Demand Drafts, drawn
in favour of "Consumer Protection Council, Rourkela". All donations
to the Council are exempted under sec. 80G of the Income Tax Act.
The Council is also registered under the FCRA (Foreign Contribution